Customer Service Specialist

The Humane Society of Summit County is hiring a Customer Service Specialist on a part-time or full-time basis. This position welcomes building visitors by greeting them; responds to customer inquiries by phone, email, or in-person; directs visitors and issues visitor badges, processes mail, parcel shipments, donations, and animal data; and provides other administrative assistance as needed.

The Company

Since 1968, The Humane Society of Summit County (HSSC) has been the trusted caretaker and advocate for the abused, neglected, and abandoned animals of our community. Each day, we heal, rehabilitate, and strive to ensure the futures of these animals are filled with safety and love. Our staff are critical to our mission's success, and, as such, we promise to provide them with a supportive and positive work environment.

Essential Functions

  • Fields customer inquiries and ensures prompt and professional response, providing a high level of personalized customer service.
  • Enters incoming animal data and processes adoptions while maintaining data integrity and confidentiality at all times.
  • Accurate donation processing and cataloging
  • Processes mail, parcel shipments and distributes to appropriate department or individual.
  • Accurately processes relevant bank deposit paperwork at the end of each shift
  • Processes and files paperwork and letters competently
  • Assists donors with material gift donations and transports to stockroom.
  • Performs other related duties of a comparable nature as assigned.

Education Requirement

  • High School Diploma or Equivalent

Minimum Experience

  • At least one (1) year of customer service experience

Preferred Qualifications

Successful candidates will also possess the following qualities:

  • Ability to work successfully with technology in an office environment.
  • Ability to function comfortably and efficiently in a fast-paced, multi-tasking environment
  • Ability to communicate effectively with the public and a variety of audiences using a non-judgmental approach
  • Exhibits a professional and courteous telephone demeanor
  • Working knowledge of multi-line phone systems
  • Must be an independent problem solver that is at ease troubleshooting problems that may interfere with daily tasks
  • Experience with closing shifts, cash handling and bank deposit preparation
  • Ability to read, write and understand instructions
  • Ability to remain focused when working in close proximity to other staff members
  • Ability to work around all kinds of animals

Working Hours

Our customer service hours are:

Monday: 9:00am-5:00pm
Tuesday-Friday: 9:00am-7:00pm
Saturday: 10:00am-6:00pm
Sunday: 12:00-5:00pm

This position is available as part-time and full-time employment. Some nights, weekends and holidays are required on a rotational basis. Successful candidates will have open or flexible availability.


Review the full job description before applying.

A cover letter describing why you are an ideal candidate for the position, salary requirements, and personal interest in working for the Humane Society of Summit County is required with your application.

To apply, submit the employment application. Only successful applicants will be contacted. Due to high call volume, no phone inquiries will be accepted.

Our shelter is a Drug-Free Workplace. Offers of employment are contingent on a satisfactory drug screening.

In compliance with Federal and State equal employment opportunity laws, the Humane Society of Summit County considers qualified applicants for positions without regard to age, race, color, religion, gender, sexual orientation, national origin, disability, or ancestry.

Contact Us

For general questions, please fill out this form and we will reply as soon as possible.

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